We make every effort to ensure your goods reach you as quickly and safely as possible. However, delivery times vary from 2 to 6 days for air freight and from 10 to 38 days for sea freight. This depends entirely on your exact delivery address, particularly its distance.

The shelf life of our products’ specific properties, such as taste, texture, and nutritional value, is always over 24 months. Nevertheless, some products have a shorter shelf life due to legal requirements. We make every effort to ensure that shipped products have a minimum shelf life of 15 months.

We are a French company with numerous warehouses worldwide. Thanks to our experienced team and our partners who work daily to forge new business relationships with producers and direct suppliers around the globe, we guarantee the availability and quality of our products. Our products are primarily sourced from France. However, they can be shipped from Austria, Germany, Portugal, Turkey, and many other European nations including out of Europe, depending on the destination of the goods.

This has never happened to us before, but as the saying goes, “better safe than sorry”, which is why, if we were to find ourselves in such a situation, your order will be returned to you within 48 hours, especially if the responsibility lies with us.

MY GROS DEMI GROS is one of the world’s leading wholesalers and distributors of quality products. Our shipping department works with experienced carriers who do everything possible to ensure our customers’ goods are shipped and arrive safely at their destination. Whether you are located in the European Union, Africa, Asia, or North or South America, we guarantee fast delivery of your products.

We are available 24/7 via email and WhatsApp. You can equally reach us through our direct line. Nevertheless, the line is ONLY reachable within business hours. 

Once your goods have been shipped, we automatically provide you with a tracking number so you can follow their delivery. This allows you to monitor your package from home or your office, regardless of its location.

Our goods are always shipped within the agreed timeframe. However, in the event of a significant delay (more than 3 weeks), the seller and buyer will amicably agree on a compensation plan.

Of course. It’s the only way for us to provide you with our payment information and to initiate the registration process/administrative formalities related to your order.

This is entirely possible, provided that the initial order has not yet been shipped.